The network is the
sensor layer
Huginn deploys on-site, monitors every device on your network, and converts raw infrastructure data into actionable intelligence — from RF quality to guest satisfaction, security posture to revenue impact.
Intelligence is the product
Most network tools give you charts and hope you'll figure out what to do. Huginn doesn't show you a dashboard — it tells you what's wrong, who's affected, and what to do about it. The briefing page replaces your morning check with a role-aware intelligence summary that's different for an IT manager, a front desk agent, and a general manager.
Role-Aware Briefings
An IT Manager sees device health and security posture. A Front Desk agent sees which rooms are affected by WiFi issues. A GM sees the guest experience score and revenue impact.
Proactive, Not Reactive
Huginn doesn't wait for tickets. When an AP goes down, it calculates the blast radius — which rooms, how many guests, what's the revenue at risk — and alerts the right people with steps to fix it.
One Platform, Every Signal
WiFi, network, security, compliance, traffic, guest experience, and building operations — all correlated in a single platform. No more stitching together six vendor dashboards.
Four pillars. One site score.
Every site is scored 1–100 across four pillars. The composite score tells you the true health of your property at a glance — and exactly where to focus attention.
RF Quality
Channel utilization, signal strength (RSSI/SNR), interference levels, AP coverage distribution, radio health, and 2.4/5GHz balance.
Network
Throughput and latency, packet loss, device uptime, VLAN segmentation compliance, port errors, cable fault detection, and PoE status.
Security
Rogue AP detection, weak encryption protocols, end-of-life devices, firmware currency, open port analysis, CVE exposure, and PCI compliance.
Guest Experience
Derived from the other three pillars, weighted by guest impact. A failing AP in a utility closet scores differently than one covering 40 guest rooms.
AI Intelligence Engine
47 AI tools across device health, security, wireless, network, and client experience. Powered by Candengo Vector for RAG-backed contextual responses. Ask questions in natural language and get answers grounded in your live network data.
Multi-Persona Chat
Role-aware conversations scoped to the user's permission level. A front desk agent asks about guest WiFi; an IT director queries security posture. Same engine, different context.
Streaming Briefings
Site-level and org-level intelligence briefings generated in real-time. Role-specific content surfaces what matters to each stakeholder without information overload.
Root Cause Narratives
When an incident occurs, the AI generates a full narrative: what happened, what's affected, why it matters, and what to do. Not a log dump — an explanation.
Workpack Knowledge
Drop-in knowledge bundles for IT Directors, IT Managers, Front Desk, GDPR compliance, PCI requirements, and brand standards. The AI knows your context before you ask.
Room 204 is served by AP-FL2-EAST-03 (Cambium e430). Current analysis:
- Signal: -72 dBm (marginal)
- Channel 6 utilization: 83% (congested)
- 6 clients competing on same radio
- Guest MAC roamed 3x in past hour (sticky client)
Recommendation: Move AP-FL2-EAST-03 to channel 11. If issue persists, this AP may need repositioning — rooms 201-206 are at the edge of its coverage radius.
Wireless Intelligence
Complete visibility into your wireless infrastructure. From per-AP client tracking and signal analysis to roaming diagnostics and coverage gap identification — everything a hotel WiFi network needs to deliver consistent guest experience.
Per-AP Client Tracking
Every connected device tracked with signal strength (RSSI), signal-to-noise ratio (SNR), connection time, data usage, and radio band. Know exactly who's connected where.
Roaming Analysis
Detect sticky clients that won't roam to a better AP, identify roaming loops, and track handoff times. Diagnose the #1 cause of "WiFi is slow" complaints.
Coverage Mapping
Automatic AP-to-room coverage mapping built passively over 30 days using WiFi dwell time analysis. No manual site surveys. No floor plans required.
Channel & Radio Health
2.4GHz vs 5GHz client distribution, per-channel utilization, interference detection, and radio load balancing. Identify the root cause of congestion before guests complain.
Network Monitoring & Topology
Full Layer 2/Layer 3 topology discovery via MAC table walks, SNMP polling, and SSH configuration extraction. Interactive topology maps show every device, every connection, every VLAN — with fault detection built in.
Topology Visualization
Interactive network maps showing L2/L3 connectivity with port-level detail. Click any device to see its config, status, connected clients, and uplink chain. Faults highlighted in real-time.
VLAN Discovery & Compliance
Automatic VLAN inventory across all switches. Define expected VLANs per brand standard and audit every site against them. Flag non-compliant configurations instantly.
Port Analysis & Cable Faults
SSH-based cable fault detection, duplex mismatch identification, port error analysis, and PoE power delivery monitoring. Diagnose physical layer problems without a site visit.
Configuration Backup & Drift
Automated config backups with full change history. Detect configuration drift, compare versions side-by-side, and get alerted when critical settings change unexpectedly.
Device Inventory & Discovery
Automatic multi-vendor device discovery across your entire infrastructure. SSH, SNMP, VLAN scanning, mDNS detection, and WMI for Windows devices. Every device catalogued with firmware version, EOL status, and vulnerability exposure.
Multi-Vendor Discovery
Ruckus, Cambium, Zyxel, MikroTik, Cisco, Synology, and more via an extensible plugin architecture. Add new vendor support without platform changes.
OS & Firmware Tracking
Continuous monitoring of firmware versions across every device. Automatic end-of-life and end-of-support detection with upgrade recommendations prioritized by risk.
Windows Device Inventory
WMI-based inventory of Windows machines on the network — OS version, installed software, patch level, hardware specs. Critical for EPOS and back-office compliance.
CVE Vulnerability Scanning
CPE-based vulnerability matching against the NVD database. EPSS probability scoring and KEV (Known Exploited Vulnerabilities) flagging to prioritize what actually matters.
Security & Compliance
From PCI DSS compliance auditing to rogue AP detection, brand standards enforcement, SSL certificate tracking, and DMCA evidence logging. Huginn is the compliance record of truth for your property.
PCI DSS Compliance
Structured checklist with evidence mapping. Validate EPOS device VLAN isolation, CCTV network segmentation, payment terminal encryption, and generate auditor-ready PDF exports.
Brand Standards Enforcement
Configurable compliance templates per hotel brand. Define expected VLAN configurations, switch standards, AP placement rules, and security baselines. Score each site against them.
SSL Certificate Inventory
Track every SSL certificate across your infrastructure with expiration alerts. Never get caught by an expired certificate taking down a captive portal or management interface.
Syslog Intelligence
Centralized syslog ingestion with automatic classification and anomaly detection. Not just log storage — pattern recognition that surfaces the events that actually matter.
Network Segmentation
Wireless Security
Traffic Intelligence
NetFlow and sFlow analysis that identifies what your guests are doing on the network. Service identification, streaming quality estimation, P2P/DMCA detection with timestamped evidence for legal protection, and east-west lateral movement detection.
Service Identification
IP-to-service resolution identifies Netflix, Amazon Prime, YouTube, Spotify, Disney+, Apple TV, and more. Know what's consuming your bandwidth at the service level, not just the IP level.
Streaming Quality Estimation
Per-room streaming quality classification (SD/HD/4K thresholds). Identify rooms where guests are getting degraded streaming quality before they call the front desk.
P2P & DMCA Protection
Detect BitTorrent and other P2P protocols with timestamped evidence logging. Auto-isolate offending devices. Provide defensible legal audit trails — one settlement saves years of subscription.
East-West Anomaly Detection
Cross-VLAN lateral movement detection. If a device on the guest network starts probing the EPOS VLAN, Huginn flags it immediately. DNS threat filtering via abuse.ch and Spamhaus.
Guest Experience Intelligence
The layer that transforms network monitoring into hospitality intelligence. When captive portal data is available, Huginn ties guest MACs to room numbers, maps AP coverage to physical rooms, and calculates the real-world impact of every network event.
Room-to-MAC Mapping
Via captive portal integration, Huginn links guest device MACs to PMS room numbers. When something breaks, you know it's "rooms 301-340" not "AP-FL3-WEST-01".
Blast Radius Calculation
When an AP fails, Huginn instantly calculates: how many rooms affected, how many guests impacted, what's the estimated revenue at risk. Reception gets a notification with resolution steps.
Passive Coverage Mapping
Over 30 days, Huginn builds an AP-to-room coverage map using WiFi dwell time analysis. No manual site surveys, no floor plan uploads. The network maps itself.
Guest WiFi Analytics
Connection success rates, dwell time per zone, peak usage heatmaps, repeat guest detection (anonymized MAC tracking), and per-room WiFi quality scoring.
Automated Remediation
Tiered response system that adapts to your comfort level. Without automation: full diagnosis plus step-by-step instructions anyone can follow. With automation enabled: Huginn fixes problems before humans notice them.
Topology-Aware Diagnosis
Huginn knows which switch port serves each AP from MAC table analysis. When an AP fails, it doesn't just say "AP down" — it says "port 12, SW-FL2, cable length 47m, last config change 3 days ago."
Automated PoE Recovery
With L3 automation enabled, Huginn can SSH into switches and power-cycle PoE ports to recover unresponsive APs. Most WiFi outages resolve in under 3 minutes without human intervention.
Guided Remediation
For non-automated tiers: step-by-step resolution instructions written for the person receiving the alert. A front desk agent gets "flip the switch in the server room" not "SSH into the switch."
Full Audit Trail
Every detection, diagnosis, and action is logged with timestamps: what was detected, what diagnosis was performed, what action was taken, and what the outcome was. Complete accountability.
Built for hospitality operations
Beyond the intelligence modules, Huginn includes everything needed to run network operations at scale across multiple properties.
Dashboard Builder
Drag-and-drop widget system. Build custom views for different roles and properties. Save and share layouts across your organization.
Secure Credentials Vault
SSH and SNMP credentials stored with AES-256-GCM encryption at rest. Per-site and per-org scoping. Full audit logging of credential access.
Remote SSH Terminal
Browser-based SSH access to managed devices with full session recording. Every command logged for compliance. No VPN client needed.
Multi-Tenant Architecture
Org hierarchy with role-based access: Viewer, Front Desk, IT Manager, IT Director, Operator, Admin, Org Admin, Super Admin. True data isolation between organizations.
Alert Engine
Configurable alert rules with email and webhook delivery. Severity-ranked event feed with filtering. Escalation chains for critical incidents.
Temporal Baselines
TimescaleDB-backed time-series analysis. Huginn learns what "normal" looks like for your network and flags deviations. Anomaly detection that improves over time.
WireGuard Connectivity
Auto-provisioned WireGuard tunnels between the on-site collector and the cloud platform. Secure, encrypted, and zero-touch deployment.
Scheduled Reports
Weekly and monthly PDF reports with white-label support. Automated delivery to stakeholders. Custom branding for MSP resellers.
Per room. Per month.
No hidden fees.
Hotels think in rooms, not devices. Huginn pricing aligns with how you budget. Unlimited users, unlimited alerts, unlimited API reads. Data export at every tier.
Network health and security posture for IT teams and MSPs.
- Multi-vendor network monitoring
- Device discovery & inventory
- Wireless intelligence
- VLAN discovery & compliance
- CVE vulnerability scanning
- 47 AI tools & chat
- Config backup & drift detection
- Syslog ingestion & anomaly detection
- Custom dashboards & alert rules
- SSH remote terminal
Everything in IT Platform, plus compliance and traffic intelligence.
- Everything in IT Platform
- PCI DSS compliance module
- Brand standards enforcement
- Scheduled PDF reports
- Traffic intelligence (NetFlow/sFlow)
- P2P/DMCA detection & evidence
- DNS threat filtering
- East-west anomaly detection
- Dot1x/RADIUS integration
- Read-only REST API access
Network becomes building sensor. Cross the line from IT tool to operations platform.
- Everything in Compliance
- Room-level guest intelligence
- Per-room WiFi quality scoring
- Guest WiFi analytics
- Repeat guest detection
- iPad survey system (NPS)
- Staffing integration
- White-label support
- Expanded hardware support
- Captive portal & room mapping
One platform replaces six vendors
Hotels typically piece together 5–8 separate tools. Huginn consolidates them into a single platform at a fraction of the cost.
From IT tool to hotel brain
Each quarter unlocks a new tier of intelligence, expanding from infrastructure monitoring to full building operations and predictive analytics.
IT Platform
Multi-vendor monitoring, device discovery, wireless intelligence, vulnerability scanning, AI chat with 47 tools, config backup, syslog, dashboards, alerts.
Buyer: IT Manager, MSPCompliance & Traffic
PCI DSS module, brand standards, scheduled reports, traffic intelligence, P2P/DMCA, DNS threat filtering, Dot1x/RADIUS, API access.
Buyer: IT Director, Compliance ManagerBuilding Intelligence
Room-level occupancy, per-room WiFi scoring, guest analytics, repeat detection, iPad surveys, staffing integration, white-label, expanded hardware.
Buyer: General Manager, OperationsOperations Intelligence
CCTV/footfall, queue monitoring, cause-effect engine, review prediction, reputation integration, building management, CMMS integration.
Buyer: Operations Director, F&B ManagerHotel Analytics
Predictive operations, revenue impact scoring, PMS integration, mobile app, marketplace, board-level reporting.
Buyer: CEO, COO, BoardSee Huginn on your network
14-day free trial. Full Compliance tier. No credit card required. We ship the collector, you plug it in.